Refund Policy
At Berber Art Shop, we want you to love your handmade babouches. If you’re not fully satisfied, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in their original packaging
- Proof of purchase (order confirmation) is required
2. Non-Returnable Items
We do not accept returns for:
- Items that have been used or damaged by the customer
- Custom or personalized products
- Items returned after the 14-day period
3. Return Process
To start a return:
- Contact us at Contact@berberartshop.com
- Provide your order number and reason for return
- We will send you instructions for returning your item
⚠️ Do not send items back without contacting us first.
4. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a tracked shipping service
- We are not responsible for lost return packages
5. Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- If approved, your refund will be processed to your original payment method
⏳ Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
6. Exchanges
We only replace items if they are:
- Defective, or
- Damaged upon arrival
If this happens, contact us within 48 hours of delivery with photos.
7. Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Contact us within 48 hours
- Include photos of the product and packaging
We will resolve the issue as quickly as possible.
8. Contact Us
For any return or refund questions, contact us at:
📧 Contact@berberartshop.com
🌍 Based in Morocco